March 13 2024

Welcoming the publication of first year results from the Your Bus Journey independent bus user survey prepared by Transport Focus, Graham Vidler, CEO for the Confederation of Passenger Transport (CPT) said today:

“It’s great to see eight out of ten passengers were satisfied with their last bus journey, and even better to see satisfaction as high as 90% in some areas – such as Bournemouth, Christchurch and Poole or the East Riding of Yorkshire. To drive improvements for bus passengers right across the country, operators and local authorities will want to learn from these high performing places.

“These results also highlight the persistent challenge posed by road congestion when it comes to delivering reliable, punctual bus services, especially in peak periods. This is why it's vital local authorities invest in measures to give buses priority on key routes, and it's why CPT is calling on the next government to require all local authorities to improve bus speeds by 10% over the next five years.

“Given that bus drivers are the most thanked profession in the country, it’s also gratifying for bus operators to learn that this survey also found 85% of passengers were satisfied with their bus driver. 

National and local targets to increase bus speeds, to attract more passengers and reduce  operating costs is one of six priorities set out in Driving Britain Forward: CPT’s bus priorities for the next government

Research undertaken by Opinium for CPT in 2022 confirmed that bus and coach drivers are the UK’s most thanked workers, with 87% saying being thanked has a positive impact on their wellbeing. Visit for more information.