R.E.A.L is the DfT’s ready-made package of training content designed to help make travel inclusive and accessible for everyone using all modes of publicly available transport.

Included in REAL training package users can find videos, slides, train the trainer guidance and e-learning content.

The training is free and there is no need to register. It is flexible too, you can pick and mix the materials to suit your needs. It’s brought to life with people’s lived experiences.

Overall it helps make things better: the more people who use it, the more consistent a passenger’s experience will be.

Click here for the full case study and training pack