August 29 2023

Neighbourly, TfL and the University of Sussex have published a new report entitled: ‘Encouraging greater interaction and kindness on London buses’. This report shares findings from a recent trial that were conducted on London buses which sought to encourage more positive and more frequent interactions between passengers and drivers. 

Commenting on the report, CPT's CEO Graham Vidler said: 

"CPT research has shown that a little bit of appreciation goes a long way, with bus drivers telling us that a ‘thank you’ is one of the things that is most satisfying in their work. It’s great to see how far the simple steps described in this report can go in getting more drivers the thanks they deserve."

Download the report