Analysis carried out for the CPT by KPMG suggests that, overall, improvements in non-timetable related service quality led to an increase in bus patronage of 26 million between 2011/12 and 2016/17.
Nevertheless, there is always room for improvement. Over the next decade we aim to deliver an even more efficient and personalised service for our customers. We are working together to develop multi- operator ticketing and we will continue to invest in digital solutions, making it easier for people to use buses and promoting seamless travel between public transport providers.