Analysis carried out for the CPT by KPMG suggests that, overall, improvements in non-timetable related service quality led to an increase in bus patronage of 26 million between 2011/12 and 2016/17.

Nevertheless, there is always room for improvement. Over the next decade we aim to deliver an even more efficient and personalised service for our customers. We are working together to develop multi- operator ticketing and we will continue to invest in digital solutions, making it easier for people to use buses and promoting seamless travel between public transport providers.

Bus passes
Contactless growth

Growth in contactless percentage of buses with contactless

We call on the government to:

  • Endorse bus operators as the preferred delivery partners of government for smart ticketing solutions based on our proven track record of successful project implementation.
  • Ensure that bus operators have access to the same data as other providers of integrated transport solutions to enable them to build better digital solutions for customers.

And in return we commit to:

  • Delivering contactless, multi-operator, price-capped, daily and weekly tickets in major urban areas by 2022.
  • Providing high quality data on fares, timetables and vehicle location to encourage the development and use of Mobility as a Service (MaaS), online and mobile ticketing applications and provision of real time information for passengers.