CPT News Release: CPT initiative helps passengers with hidden disabilities

Published: 11-12-2013

The Confederation of Passenger Transport (CPT UK) has launched a scheme to help passengers with hidden disabilities. 

Journey Assistance Cards will be made available to passengers via local bus operators following discussion with local disability groups and individual passengers. The Cards are not a ticket to travel, but when presented to the driver the Cards indicate that the passenger requires specific assistance.     

The following Journey Assistance Cards are available to participating operators to download from the below attachments:

 - Please be patient I am deaf

 - Please be patient I am visually impaired

 - Please be patient I have a hidden disability

 - Please be patient I have difficulty speaking

 - Please speak slowly, I am hard of hearing

 - Please speak slowly and face me to help me hear better

 - Please scan my pass for me

 - Please count my change for me

 - Please help me find a seat

 - Please give me time to sit in case I fall down

 - Driver, please let me know when we get to...

 - Please tell me when we reach my stop...

Commenting on the new scheme, Simon Posner, CPT’s Chief Executive Officer said:    

“The industry is aware that using public transport can be a difficult experience for some people with disabilities, particular where those disabilities are “hidden” such as deafness or learning difficulties.  

"Journey Assistance Cards will enable those passengers to obtain help from drivers without drawing attention to their condition.    

"CPT is keen to help the industry to do all it can to ensure its services are fully accessible and I am encouraging our member operators to sign up and take part in this important initiative.  I believe the Journey Assistance Cards will go a long way to helping ease the concern many people with hidden disabilities have using public transport.”      

Minister of State for Transport Baroness Kramer said:    

“I very much welcome the Journey Assistance Card scheme which the CPT and its bus operator members have developed.  It will enable bus journeys to be more accessible for customers with hidden disabilities, which is a key part of the Government’s “disability confident” agenda. 

"These Journey Assistance Cards will enable customers to discreetly obtain help from the bus driver relevant to their hidden disability, thereby making their bus journey a more pleasant and rewarding experience. 

"I commend the CPT and the bus operators for developing this exciting initiative.”    

Claire Walters, Chief Executive of Bus Users UK also welcomed the initiative:    

“Bus services are a lifeline to many people, but especially so for people with hidden disabilities. These cards have the potential to remove a real barrier to bus use and to open up a whole range of opportunities to people who currently find travel difficult.”    

The Disability Action Alliance, which brings disabled people’s organisations together with organisations from private, public and third sector to work in partnership to deliver actions that make a real difference to the lives of disabled people, has also endorsed the initiative.  This follows earlier success with the Cards by First Group and Blackpool Transport.     

Notes for Editors          

The Confederation of Passenger Transport UK (CPT) is the national trade association representing bus, coach and light rail operators. 

For more detailed information or comment, please contact Christopher Nice or Pauline Gaunt on 020 7240 3131 or 07798 765473.    

For radio interviews CPT has an ISDN line, 020 7379 6469.

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