Bus Appeals Body
The Bodycaters for the interests of passengers, to meet a need for an independent means of reviewing passengers' complaints and representations where these have not been settled with operators.
The Body is an impartial forum, and will deal with appeals arising from the operations of any UK bus or coach company (whether or not it belongs to the CPT), except where a statutory body fulfills this function.
At present the only statutory bodies, which can deal with passengers' complaints about bus companies, are the London Transport Users Committee (LTUC), Bus Users Complaints Tribunal (BUCT), and the General Consumer Council for Northern Ireland (GCCNI).
LTUC acts as a watchdog for bus facilities in Greater London, and BUCT and GCCNI provide a similar service in Scotland and in Northern Ireland respectively.
The Body is a non-statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services. It aims to improve relationships between bus and coach passengers and operators by focusing attention on causes of dissatisfaction and the procedures for handling complaints, and encouraging good practice.
For further information on the Bus Appeals Body, visit www.busappealsbody.co.uk